Air India Express flights land without baggage

Passengers of some Air India Express flights seem to have become one of the worst sufferers of Delhi's fog — even if the weather is clear. There have been instances this winter when the AI Express Dubai-Amritsar-Delhi flights have landed here without baggage. Then passengers have had to return to IGI Airport, Delhi, later to get their bags that came on other flights. The airline admits that this has happened "3-4 times" but gives an interesting reason, blaming Delhi’s fog for the problem. "AI Express uses a Boeing 737 on the Dubai-Amritsar-Delhi sector. Nowadays this plane has to carry extra fuel as fog in north India may force it go as far as Mumbai. To accommodate the extra fuel, some baggage may have not been carried on board," said an airline spokesperson. But he added that the baggage of such flights is brought here the same day — on a daily AI Dubai-Delhi flight.

"A bigger and wide body aircraft, Airbus A-310, is used on this route and we have brought the AI Express baggage on this flight the same day," the spokesperson said. Despite the airline’s claims of bringing baggage the same day, passengers are learnt to have faced a lot of problems whenever this happened. The airline says it will observe fog precautions till early next month. AI Express is not alone. This winter has seen passenger complaints mount primarily against low-cost carriers.The common complaints were: no provision of snacks or beverages for passengers of delayed flights; no timely information about delays and lack of facilities at IGI. "But planes coming without baggage is a new dimension to the problems faced by those flying low-cost carriers," said airport sources.

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