American Airlines to shift Call Center operations to India

American Airlines on Thursday said it will shift its Asia Pacific Call Center operations to India from Australia. The company has also entered into an agreement with Bird Information Systems, a provider of automated aviation and travel related software solutions, to provide Call Centre services to its customers in India and Asia Pacific region, an American Airlines statement said. Under the contract, BIS would handle its customers request related to travel bookings, reservation, fares and ticketing, including e-tickets, among others, it said. "We will shift our Asia Pacific Call Center operations to India in partnership with the Bird Group," Nisha Maharaj, American Airlines Regional Manager Indian Subcontinent, said. While the outsourced city ticket office operations for the company is carried out in Delhi, Mumbai, Chennai and Bangalore, the Call Center operations run from Delhi, it said.

Courtesy: Zee News

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