Lost Jetstar luggage ? Call India !

Passengers who lose luggage while flying internationally on Jetstar will be referred to an office in India for assistance. Workers at the airline were told at a meeting to give passengers inquiring about lost and damaged luggage a "1800" number attached to a call centre. The briefing was held as Jetstar launched the first of its international flights to Bangkok and Phuket. Unions are angry the move could result in job losses. The cost of handling a lost baggage claim is calculated by the airline industry to be about $1.80 compared with 5¢ in India. A Jetstar spokeswoman said the airline would use the Honolulu-based company, Hallmark, to trace lost baggage. The spokeswoman said the move to use the company had not displaced Australian workers.

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